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Category: Upload

 Articles
 Problems uploading?
  If you are having problems uploading please try the following:If the DropShots desktop uploader successfully uploads but you don't see the photos or vi
 Why are videos cutoff at 2-minutes?
  The video length limit for free users accounts is 2-minutes. Premium users are able to upload an unlimited number of videos and up to 10-minutes per video.
 Video Formats Supported
  We support many video formats including AVI, MPG, MP4, MOV, WMV, and 3GP. Of those formats we support, most of the codecs including:MPEG-1 and MPEG-2 v
 Can't find photos after uploading.
  You will want to check your camera date setting. DropShots automates organization by the date in which the photo was originally authored. That data is encoded into the digital image by the camera, not DropShots
 DropShots Desktop Uploader is not working
  Restart or reinstall the DropShots Desktop UploaderYou can reinstall the DropShots Desktop Uploader by
 Transfer from your digital camera
  There a few options to follow depending on how you have set up your camera. You may have installed software that came with your camera. Some camera so
 Upload with Windows
  To upload photos and videos on Windows Operating Systems please follow these steps: Click here to start downlo
 Upload with Mac OS X
  To upload photos and videos on Mac OS X please follow these steps:
 Web upload
  To upload photos through the web please follow these steps:Login on the upper right of your User Home page
 Mac Issues- Poor and or choppy video quality.
  If you are having problems with the quality of videos using the Mac uploader, please try uploading with
 Change date and time
  Photos and videos are time and date stamped by your camera when they are taken. Sometimes when the photos/videos are not loaded onto the date we expect them, they may sho
 Change Username on DropShots Uploader
  The great thing about the DropShots Up-loader is that you can upload from any computer, anywhere in the world --- as long as the computer you're using has the
 Poor video quality
  First, try converting the video to another format and then reupload it. Edited videos seem to work best when in the mpg or mpeg2 formats. Other formats we support are: MPEG-1 and MPEG-2 video MPE
 Unable to upload multiple photos or videos
  Check your internet connection.Please confirm first that you do have the most recent DropBox version, which you can download from
 Why isn't Dropshot's emailing me back?!
  Please check your Bulk or Junk folder. We've probably already responded to you but your e-mail provider sent us directly to the junk folder. (The nerve!)Tip:
 Upload Fail DropBox Log
  First, please be sure that you are properly logged in to your DropBox.  Click on the "Logout" button and then re-enter your correct login information.If the user name is correct, then we'll need some further information to tro
 Mencoder Error
 You are probably getting this error because the video is not compatible with the DropBox encoder software. There are a couple things you can try. First, try redownloading the DropBox from
 Mac DropBox -- Older version.
  If you're having trouble uploading with the most recent Mac DropBox, try installing an older version. It might be more compatible with your video coding.  Here's the link for a previous version:
 Mac Dropshots Desktop App Version (5/14/2014)
  There Newest versions of the MAC Dropshots Desktop App is now available, V 2.0.0.45. You can download the latest version by clicking on the "Upload" link at the top right corner of your DropShots homepage. This is the only version av
 Can't View Pictures
  If you are only seeing a thumbnail of your photos, there are two possible reasons:The recent upload of your photo(s) were not successful. Delete the Thumbnail and try again. -or- We may be experiencing an issue on the serve
 How many photos and videos have I uploaded?
 You can go to the settings gear and view how many photos and videos are on your DropsShots webpage right under your username.ff
 Upload Tips
  Did you know that you can drag your photos or video right onto the webpage of your account?  How simple is that? Also, if you have an album open and use the web uploader, your media will go directly into that folder when using the web uploader.
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